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Live Chat

Chat with us in real-time

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WhatsApp

Message us on WhatsApp

+2348130864548

Email

Send us a message

support@logearts.com

Phone

Call us directly

+234 808 373 7756

Frequently Asked Questions

Getting Started

How do I create an account?

Click on "Sign Up" in the navigation menu, choose whether you're a creator or collector, fill in your details, and verify your email address.

What's the difference between creator and collector accounts?

Creator accounts allow you to upload and sell artworks, manage your profile, and track earnings. Collector accounts let you browse, purchase artworks, and manage your collection.

Buying & Payments

How do I purchase an artwork?

Browse artworks, click on the one you like, add it to your cart, and proceed to checkout. You can pay securely using Paystack.

What payment methods do you accept?

We accept all major debit and credit cards through our secure payment processor, Paystack. Your payment information is encrypted and secure.

Can I get a refund?

Refund requests are handled on a case-by-case basis. Contact our support team within 7 days of purchase to discuss your specific situation.

For Creators

How do I upload my artwork?

Go to your Creator Dashboard, click "Upload New Artwork", fill in the details, upload images, set your price, and publish.

How do I get paid?

When your artwork is sold, the payment is credited to your wallet. You can request a payout to your bank account from your dashboard.

What commission does L'oge Arts take?

We take a small commission on each sale to maintain and improve our platform. The exact percentage will be clearly displayed before you publish.

Shipping & Delivery

How long does shipping take?

Shipping times vary based on the creator's location and the shipping method chosen. Typically, domestic shipping takes 3-7 business days.

Do you ship internationally?

Yes, many of our creators offer international shipping. Shipping costs and times will be calculated at checkout.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can also track your order from your dashboard.

Still Need Help?

Our support team is here to assist you. Reach out via WhatsApp for the fastest response.